Why is my track & trace number unknown?

Dear customer!
Sadly our logistics partner hasn't told us a track & trace number for your package. Nevertheless your package should arrive within time, a missing tracking numer has no influence on shipping time. Possible reasons for a missing track & trace number are:

  • Our logistics partner has accepted the package, but has not reported back a tracking number in time.
  • Some international deliveries aren't trackable.
  • Some shipping methods aren't trackable.

If the estimated delivery date is overdue for 2 or 3 business days, please contact us by phone +43 (0) 316 262911 or email b2b@accupower.at.